National Careers Service

Prospects is the prime contractor for the National Careers Service in two areas: London and the West Midlands. 

For further information on our local National Careers Service delivery go to
For advice over the phone or face-to-face, call the National Careers Service on 0800 100 900 or find out local contact telephone numbers here.

National Careers Service

The National Careers Service provides information, advice and guidance for jobseekers and those in work aged 18 and older to help them manage their career and progress into learning, training and employment.

Our qualified careers advisers provide advice and support tailored to each individual customer’s needs through digital technology, telephone and face to face meetings. We help customers identify and overcome any barriers they face to give them the chance to unlock their true potential and find a fulfilling career which offers opportunities to progress.

Prospects is the leading provider of careers information, advice and guidance for young people and adults. We expect to support half a million people with careers guidance on behalf of the National Careers Service each year. Through the delivery of the service we work in 62 local authority and 13 local enterprise partnership areas.

Outplacement services

Prospects offers wide-ranging support for organisations making redundancies.
Find out more.


Case Studies

Redundancy helped David identify his barriers
Do you #lovetolearn? Adult Learners' Week is a national celebration of...
Finding the right route for Hakim
Hakim* passion is music. His videos are regularly viewed on YouTube and when...
Melanie* gets help from a National Careers Service Adviser to improve her CV...
After finishing her GCSEs, Melanie* struggled to find long term employment....

Who to contact

For further information:

National Careers Service - London

Janice Pigott
Regional Director, National Careers Service London

[T] 020 8315 1500
[E] email me

National Careers Service - West Midlands

Kalpana Patel
Regional Director, National Careers Service West Midlands

[T] 0121 296 5550
[E] email me