Susan* first contacted the National Careers Service in the West Midlands, where Prospects is the prime contractor, in September 2014. She wanted advice on returning to work following an accident four years ago.
She already had a NVQ 3 in Health and Social Care, and previously worked in supported accommodation for adults with mental health issues.
Susan said: “I felt really frustrated and had lost my confidence, and wondered who was really out there to help me.”
The National Careers Service provides information, advice and guidance for jobseekers aged 18 plus and all adults over 19, to help them manage their careers and progress into and in learning, training and employment. In addition to the West Midlands, Prospects is the prime contractor for the National Careers Service in the South West and London. We provide the Service in South Yorkshire, as part of Careers Yorkshire and Humber, and the In Custody element of the Service in all four regions.
Susan first met Kam, a National Careers Service Adviser, in a face-to-face meeting in Birmingham city centre, and Kam followed this up with regular phone calls and messages. Susan found Kam’s support invaluable.
Susan said: “Kam is amazing! She gave me lots of advice, told me about becoming a volunteer, college courses, informed me of the best websites to check out and helped with my CV. Kam stayed in touch and kept me positive and motivated whilst I was looking at my options and job searching. I followed all advice given by Kam.”
After receiving support from Kam, Susan successfully applied for a job as a Personal Support Assistant. This was after an interview – her first in four years.
Susan feels the National Careers Service was pivotal in helping her re-enter the job market. She said: “I feel really lucky that I was told about this service, as without it I would not have known about my options. I would have been left feeling very frustrated.”
When asked what advice she would give someone considering contacting the National Careers Service, Susan said: “Do it! You will be glad you did.”
*Not her real name.