Lisa was unemployed for 13 years, claiming Job Seekers Allowance. Having not worked since 1998 Lisa had no current work experience and was lacking in self confidence.

Nikki*, 22, had been unemployed for a number of months before she joined the Work Programme and gained an agency job but when that concluded Nikki came back to Prospects.

Ryan, 26, joined the Work Programme delivered by Prospects, the employment, education and skills company, in October 2014. Up to that point Ryan had been out of work for two years due to ill health and had lost his confidence. 

Terrence served in the Royal Artillery in the late 1970s and early 1980s after a four and half year spell in the TA.

Monica joined the Work Programme delivered by Prospects at New Year, 2015. Having previously claimed JobSeekers Allowance Monica was working part time but needed additional hours.